Complaints

Last updated: October 26, 2026

We don't run our own crews. When you call or send the form, we connect you with an independent local restoration company that serves your area. They inspect, give you the estimate and do the work. If something goes wrong, here is how to raise it.

A problem with the work or the contractor

The restoration company you hired is responsible for its work, estimate and warranty. Contact it first and put your complaint in writing. If that doesn't resolve it:

• File a complaint with the Florida Department of Business and Professional Regulation through myfloridalicense.com, whether the contractor is licensed or worked without a license.
• Contact your local consumer protection office.
• Tell us. We can stop referring to a company that doesn't treat customers properly.

A problem with this site or the referral

If something on this site was wrong, a call was handled badly, or you didn't get the call back you asked for, call (954) 758-9470 or email contact@pembrokepinesflwaterdamage.com with the date and what happened. We reply within five business days.

Your rights

Using this process is never required and doesn't limit your rights.